The RevTwo Answer Bot is the ideal first line of defense for your customer's support questions. Answer Bot combines the best aspects of today's most advanced search techniques with an AI based engine that combines app provided data signatures with customer feedback to get unprecedented answer quality.
The RevTwo library and applications support Answer Bot workflow. Questions submitted by the customer can be configured at the RevTwo workbench to be delivered to the Answer Bot.
Answer Bot combines today's top search technologies with a RevTwo first - actual machine or applicaiton data, to provide answer results with unprecedented quality.
Utilizing the same technology utilized by today's most popular search engines, RevTwo starts the answer matching process by doing a complete linguistic analysis of the users question vs. the most likely answers stored in the knowledge base. Elastic utilizes synonyms, ignores connecting words, and provides a superior result for basic search operations.
The RevTwo Answer Bot also utilizes an AI based search of all previous results to determine, based on previous successful answers, which answer will be the best for this query. This approach enables the system to make leaps of logic that no linguistic search alone could achieve.
An industry first, the RevTwo Answer Bot also performs an AI based search on developer supplied Metadata. Metadata provides critical insights that help Answer Bot look under the covers to add real-world context to user queries.
Each time the Answer Bot provides an answer and gets user feedback, future results, both linquistic and metadata based are improved. Without the requirement for extensive training, the Answer Bot can be turned on and immediately start delivering superior results.
Answer Bot is fully integrated with the RevTwo chat interface. Answers are returned in stream and can leverage a persona determined by your organization.
Answer Bot can also be used by agents to look up answers. When questions are sent to the Answer Bot from the agent, the metadata associated with the ticket is passed along providing valuable context.
Utilize existing knowledge base articles in Answer Bot with RevTwo's convenient CSV importer.