You may not be able to avoid all the problems your customers face, but you can elminiate the pain they experience when they encounter one.
RevTwo packages your best support person in a AI based bot to solve customer problems without human intervention.
Remote product connectivity enables your agents to virtually be where your customers are and troubleshoot their systems as if they were there.
RevTwo connects the three main parts of a product experience, the user, the smart product, and your organization. Designed to seamlessly work together each component can also be utilized on a stand-alone basis as part of your existing support infrastructure.
Remote terminal sessions, advanced troubleshooting tools, customer side auditing and permissions, file system access, and coming soon an ad hoc IP channel to run your 3rd party tools over.
RevTwo is packaged to easily integrate with your product whether it is an app, embedded device, or windows-based machine.
You have the power to lightly or deeply customize both the look and feel and workflow to create a user experience that fits seamlessly with your existing product.
Each RevTwo component is designed to work out of the box with all other elements of the RevTwo stack.
Featuring permission-based access, strong encryption, unique keys per device and session, and customer side auditing, RevTwo provides a holistic approach to security